Can I Pre-Book a Car in Advance?

We are more than happy to accept pre-booked journeys. Before confirming a booking you will always have the option to specify the pick-up time required.

Can I Keep a Driver All Day?

Depending on availability we can offer ‘as directed’ services within London which allow you to keep a driver for a specified period of time and direct them to each destination. The driver must make more than 3 stops (otherwise the price will be calculated using the pickup and drop off points). Minimum time permitted is one hour (additional hours charged on pro-rata basis) and the customer must inform the driver of the route when on board. Rates start at £30/hour for a standard car. Please call our Customer Service Centre on 01628520420 to confirm.

How Much Luggage Can I take in a Car With Me?

This is all dependent on the size of the vehicle and how many passengers are travelling.

What is Your Cancellation Policy?

If your driver has been on the way to you for less than 5 minutes when you cancel the booking, there will be no charge/cancellation fee. If your driver has been on the way to you for over 5 minutes when you cancel the booking, a cancellation fee of £15 minimum will apply. For full terms and conditions, covering all cancellation charges, visit our Terms and Conditions.

How Do I Make a Booking

You can make bookings on our website or simply give us a call on 01628520420.

Parking and Waiting Time

With each and every airport and port pickup, you have included in the price 30 mins of free waiting and parking time. What this means is that starting from the actual scheduled pickup time (see flight tracking* and meet & greet* for more info), you have 30 mins on top, which should cover you for any delays occurred with luggage or passport control.